Refund Policy — Roadster AI Video

The short version

A generation that fails is refunded automatically to the balance it came from. A credit pack you have not spent can be refunded within 14 days of purchase. Credits that have already been spent on a successful render are not refundable, because the model cost has already been incurred.

Failed renders

If a render fails before a video is produced, the full credit cost returns to your balance automatically. You do not need to open a ticket. The task is marked failed, the credits reappear, and you can retry with the same settings. A failed attempt never consumes credits twice.

If a render is marked successful but the file will not play, contact support@roadsteraivideo.pro with the task id from My videos. We will check the provider record and either re-issue the render or return the credits.

Unused one-time credit packs

You may request a refund of an unused one-time credit pack within 14 days of purchase. The refund is issued to the original payment method. Credits already used, or credits transferred to another account, are excluded. Once a refund is approved, the corresponding credits are removed from the account.

Subscriptions

• You can cancel a subscription at any time from the billing page or by writing to support.
• Cancelling stops future renewals. It does not refund the current period.
• If you were charged after cancelling, contact us within 7 days and we will refund the duplicate charge.
• Credits already granted for a billing period are not refunded when you cancel mid-period, but they remain usable until the period ends.

What is not refundable

• Credits spent on a render that completed successfully.
• Accounts terminated for violating the Terms of Service.
• Purchases older than 14 days, unless required by law.
• Chargebacks raised without contacting support first. We will contest a chargeback that bypasses this policy and may suspend the account while the dispute is open.

How to request a refund

Email support@roadsteraivideo.pro from the address on the account and include:

1. the order id or the Stripe receipt number;
2. the date of purchase;
3. the reason for the request;
4. for a failed render, the task id shown in My videos.

We answer within two business days. Approved refunds are returned to the original payment method; the bank's own processing time (typically 5–10 business days) applies after we issue it.

Statutory rights

Nothing in this policy limits a consumer right that cannot be excluded by law in your country of residence. If a mandatory local rule gives you a longer withdrawal period, that rule applies.